At Claire’s Passion, we strive to provide high-quality digital products for florists and floral designers. Since our products are digital downloads, all sales are final and non-refundable. However, we understand that issues may arise, and we are here to help.
🔹 Refund Policy
Due to the nature of digital products, we do not offer refunds or exchanges once a purchase has been completed. However, refunds may be considered in the following cases:
✅ Duplicate Purchase – If you accidentally purchase the same product twice, we will issue a refund for the duplicate order.
✅ Corrupt or Unusable File – If a file is defective or cannot be opened, we will provide a working replacement.
✅ Wrong Product Sent – If you receive the incorrect digital file, we will send you the correct one at no extra cost.
🔹 How to Request a Refund or Support
If you encounter any issues, please contact us within 7 days of purchase at:
📧 Support Team.
Include the following details in your request:
- Order number and date of purchase
- Description of the issue
- Screenshot or proof of the problem
We will review your request and respond within 2 business days.
🔹 Exclusions from Refunds
⛔ Change of mind after purchase
⛔ Lack of technical knowledge to use the product
⛔ Claims made after 7 days from purchase